Features
Access to an Online HelpDesk which allows all users in an organization to log and track trouble tickets
End of Month Reports generated from the help desk detailing the trouble tickets logged and times spent rectifying the problem.
Benefits
Tracking and Reporting of Trouble Tickets which allows SWC to determine where most of the issues are occurring and then be proactive regarding finding definitive solutions. This reduces the amount of dollars organizations ultimately spend on maintaining their IT infrastructure.
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