Features

Preventative Maintenance and Support on the server/s Preventative Maintenance and Support on all workstations including weekly disc clean ups, defrags of hard drives, Microsoft security updates etc.

Service Level Agreement with severity level response to trouble tickets Access to an Online HelpDesk which allows all users in an organization to log and track trouble tickets Monitoring servers, back ups and websites on a second by second basis so as to better manage outages End of Month Reports generated from the help desk detailing the trouble tickets logged and times spent rectifying the problem

Benefits

On going Maintenance and Support on the IT infrastructure which reduces downtime, improves productivity and reduces total cost of ownership Workstations Managed and preventative maintenance performed which reduces the failure probability of the workstation. Workstations life span can be significantly increased and saves an organization money Tracking and Reporting of Trouble Tickets which allows SWC to determine where most of the issues are occurring and then be proactive regarding finding definitive solutions. This reduces the amount of dollars organizations ultimately spend on maintaining their IT infrastructure Proactive response in the event of server, back up or website failure which reduces downtime and increases productivity